Shipping Policy

Where we ship

We ship across India and internationally.

Shipping costs

Shipping is not included in quoted part prices. Shipping is charged to the customer and is either added as a separate line on your quote or invoiced at dispatch, depending on whether the destination and weight are known at quoting time. We will confirm the shipping cost with you before dispatch.

Dispatch and lead times

Lead time is quoted per project and stated in your accepted quote, because it depends on process, material, quantity, and finishing. The lead time in your quote is the working estimate we commit to.

We dispatch from Bengaluru, Karnataka. Domestic deliveries typically arrive 2–6 business days after dispatch depending on destination; international transit times vary by destination and service.

Lead times begin from payment confirmation and receipt of final, manufacturable CAD files. If files require revision after order placement, the lead time restarts from the date of the corrected files.

Tracking

We share tracking details by email at dispatch. If you have not received tracking within one business day of a dispatch notification, contact hanzof@unbound3d.com.

Delays

Courier delays, weather, customs inspection, and force majeure events are outside our control. We will keep you informed and assist in tracing delayed shipments, but we cannot guarantee courier transit times.

International orders — customs and duties

For international shipments:

• Import duties, taxes, customs clearance charges, and brokerage fees are the customer's responsibility and are not included in our quote or shipping charge.
• The customer is the importer of record and is responsible for compliance with the destination country's import requirements.
• We declare shipments accurately. We do not under-declare value or misdescribe contents.
• Certain parts may be subject to export control or documentation requirements. Where this applies to your order, we will raise it with you before accepting the order.

Risk and title

Risk passes to the customer on dispatch from our facility. Where a customer nominates their own courier or arranges collection, risk passes at handover to that carrier and transit damage claims lie with the customer's carrier.

Incorrect delivery addresses

Please check the delivery address before confirming your order. Reshipment costs arising from an incorrect or incomplete address supplied by the customer are chargeable.