Cancellation & Refund Policy

Operated by Unbound3D Industries Private Limited. Last updated: 22 July 2026.

Hanzof manufactures custom parts to customer-supplied CAD files and specifications. Because parts are made specifically for each order and cannot be resold, our cancellation terms differ from standard retail.

Cancellation before production begins

You may cancel any order before production begins and receive a full refund of amounts paid.

"Production begins" means the point at which we allocate material, machine time, or vendor capacity to your order — typically within one business day of payment confirmation. We will notify you by email when your order enters production. Cancellation requests received before that notification qualify for a full refund.

To cancel, email hanzof@unbound3d.com with your project reference number.

Cancellation after production begins

Once production has begun, orders cannot be cancelled and payments are non-refundable. Material has been consumed and machine or vendor time has been committed specifically to your parts.

If you need to stop an order that is already in production, contact us at hanzof@unbound3d.com. We cannot guarantee any refund, but we will tell you honestly what stage your order has reached.

Parts that are out of specification

If delivered parts do not meet the specifications, tolerances, or material stated in your accepted quote, we will remanufacture them free of charge, including return shipping of the non-conforming parts where we ask for them back.

To raise a specification claim:

  1. Notify us within 7 days of delivery at hanzof@unbound3d.com.
  2. Include your project reference, photographs of the parts, and a description of the deviation. Dimensional claims should include your measurements and the method used.
  3. We will respond within 2 business days and, where the claim is valid, confirm a remake schedule.

Claims raised after the inspection window may not be accepted, as we cannot verify the condition of parts after they have been in use.

Damage in transit

If parts arrive damaged, notify us within 7 days of delivery with photographs of both the packaging and the parts. We will remanufacture damaged parts free of charge.

What is not covered

We cannot offer refunds or free remakes where:

  • The supplied CAD file, drawing, or specification was itself incorrect, and we manufactured to it accurately.
  • Changes were requested verbally or informally and not confirmed in an updated, accepted quote.
  • Parts have been modified, machined further, assembled, or put into service after delivery.
  • The complaint relates to a property that was never specified — for example, cosmetic surface finish where no finish standard was agreed in the quote.
  • Failure results from the part being used outside the application or loading it was designed for.

If you are unsure whether something is covered, contact us and we will give you a straight answer.

Refund processing

Approved refunds are issued to the original payment method within 5–7 business days of approval. Bank or gateway processing times are outside our control.